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Privacy Policy – Shisha Home Delivery UAE

Welcome to Shisha Home Delivery UAE (“Shisha Home Delivery”, “We”, “Us”, or “Our”), the operator of www.shishahomedelivery.ae (“Website”), providing Users (“User(s)”, “You”, or “Your”) with the ability to order shisha Product(s) delivered to their doorstep within Dubai, United Arab Emirates.

Shisha Home Delivery respects Your privacy regarding any information We may collect while operating Our Website.

Please read this Privacy Policy carefully to understand how We collect, use, and safeguard Your Personal Information. By accessing or using this Website, You agree to this Privacy Policy. If You do not agree, You must not use the Website or Our Services.

We may update this Privacy Policy from time to time. Changes will be posted on this Website and, where required by law, we may notify You or seek Your consent. The “Last Updated” date at the top of this page indicates when the policy was last revised.

1. INFORMATION COLLECTION

1.1 Information You Provide to Us

When You use the Website, You may provide Us with information such as:

  • Your name and contact details (e.g., phone number, email).
  • Your delivery address.
  • Your payment details when making an Order.
  • Any additional details You voluntarily provide (e.g., preferences, feedback).

1.2 Information from Third Parties

We may receive information about You from third parties (e.g., payment providers, analytics services) and treat it in accordance with this Privacy Policy.

1.3 Information Collected Automatically

When You visit the Website, We automatically collect certain technical data, such as:

  • Device identifiers (IP address, browser type, operating system).
  • Location data.
  • Pages visited, time spent on the Website, and navigation paths.
  • Referring websites, search terms, and clicks.

This data helps Us improve Website functionality, analyze trends, and enhance User experience.

2. USE OF INFORMATION

We use Personal Information and technical data to:

  • Provide and improve the Website and Our Services.
  • Process and deliver Your Orders.
  • Verify Your identity and prevent fraudulent activity.
  • Communicate with You (e.g., order updates, promotions, or customer support).
  • Comply with Applicable Laws in the UAE.
  • Conduct analytics, marketing, and business improvements.
  • Protect the rights, safety, and property of Shisha Home Delivery and its Users.

3. DATA RETENTION

  • We retain Your Personal Information for as long as Your Account remains active or as necessary to fulfill the purposes outlined in this Privacy Policy.
  • You may request deletion of Your Personal Information by contacting Us through the Website.
  • In cases of business restructuring (e.g., merger or acquisition), Your data may be transferred to the new entity in compliance with this Policy.

4. DATA SHARING & DISCLOSURE

We may share Your Personal Information under the following circumstances:

  • Legal Requirements – To comply with UAE laws, court orders, or government requests.
  • Fraud Prevention & Security – To investigate or prevent fraudulent, illegal, or harmful activities.
  • Third-Party Service Providers – With trusted partners who help Us deliver Our Services (e.g., payment processors, IT providers, delivery agents, analytics services like Google Analytics).
  • Business Transfers – In case of a sale, merger, or transfer of assets.
  • Promotions – With Your consent, to provide You with offers or marketing content.

We do not sell, trade, or rent Your Personal Information.

5. COOKIES & SIMILAR TECHNOLOGIES

  • We use Cookies and tracking technologies to improve Website performance, remember User preferences, and analyze browsing behavior.
  • Third-party tools (e.g., Google Analytics) may collect data about Your Website interactions.
  • You can disable Cookies in Your browser, but some Website features may not function properly.

6. SECURITY

  • We take reasonable measures to protect Your Personal Information from unauthorized access, disclosure, or misuse.
  • However, no method of transmission over the Internet is 100% secure, and We cannot guarantee absolute security.

7. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external sites. If You access third-party websites, their terms and privacy policies apply.

8. CHANGES TO THIS PRIVACY POLICY

Shisha Home Delivery may update this Privacy Policy at any time to reflect changes in Our practices or Applicable Laws. Updates will be posted on the Website. Your continued use of the Website after changes indicates Your acceptance of the revised policy.

9. ACCEPTANCE OF THIS PRIVACY POLICY

By using www.shishahomedelivery.ae, You confirm that You have read and understood this Privacy Policy and agree to the collection, use, and storage of Your Personal Information as described herein.